Privacy Policy

WEBSITE PRIVACY POLICY

The terms outlined in this Privacy Policy describe how the information we collect during your visit to our website will be used and protected in relation to the services we offer and the services you request. By visiting our website and requesting services through it, you agree to the terms stated in this “Privacy Policy.” Our “Privacy Policy” aligns with national and international universal legal rules and aims to protect your personal data, define its scope of protection, and its usage area.

Purpose of Privacy/Personal Data Protection Policy and Communication Consent
This Privacy/Personal Data Protection Policy and Communication Consent;

1. Defines the types of personal data collected by our website (“https://ephesiahotel.com”),

b. How this personal data is used,

c. Who the website may share your personal data with,

d. What rights you have regarding your personal data processed by the website, and how you can exercise those rights,

e. Provides information on Cookies,

f. Explains how you can change your preferences regarding receiving commercial electronic communications.

Usage and Protection of Information

Ephesia Hotels and other companies operating under Esen Tourism A.Ş., request certain personal information (such as name, surname, age, email, phone, etc.) from you to provide better services to customers.

Ephesia Hotels and Esen Tourism A.Ş. register all correspondence through email, online chat, contact forms, and all communication channels. Your personal information and IP address are kept on record.

The statistical data that can be obtained from this personal information (such as browser type, geographical location, age, gender, etc.) is used within Ephesia Hotels and Esen Tourism A.Ş. for periodical campaign activities, e-newsletter works, creating special promotions for customer profiles, and customer classification to avoid unwanted emails.

Ephesia Hotels and Esen Tourism A.Ş. do not share the information collected from membership forms with third parties without the member’s knowledge or contrary instructions, do not use it for commercial purposes unrelated to the activities, and do not sell this information.

Ephesia Hotels and Esen Tourism A.Ş. also analyzes visitor movements and preferences during website usage, in addition to personal information requested from email addresses and membership forms. This non-personal statistical data is used to provide a more personalized and effective reservation experience.

If you wish to unsubscribe from the e-newsletter, you can click on the “click here if you no longer wish to receive this newsletter” link at the bottom of the e-newsletter.

Customer information will only be disclosed to official authorities upon legal request and in cases where Ephesia Hotels and Esen Tourism A.Ş. are obligated to make disclosures in accordance with mandatory legal provisions.

All information entered by the customer into the system can only be accessed by the customer, and the customer is the only one who can modify it. No one else can access or modify this information.

Credit card information requested on the payment page is collected via 3D Secure application to ensure the highest level of security for guests shopping on the site. Thus, all payment transactions occur between the bank and your computer through the http://ephesiahotel.com/ interface. However, Ephesia Hotels and Esen Tourism A.Ş. cannot guarantee security-related issues.

Due to the structure of the internet, although adequate security measures are in place, information may circulate and be accessed and used by unauthorized persons. Ephesia Hotels and Esen Tourism A.Ş. are not responsible for any damages arising from this use. Collected information is stored in a secure environment that is not publicly accessible.

Your Rights Regarding Your Personal Data

You have the right to learn which personal data of yours has been processed, whether it has been used in accordance with the processing purpose, and to whom it has been transferred, both domestically and internationally. If your personal data has been processed incorrectly or incompletely, or if there is any change in your personal data, you may request to modify, update, and/or delete it. You may also request that this change be communicated to third parties to whom your personal data has been transferred. You can exercise these rights by emailing info@peninsulagrouphotels.com. If you do not have a membership account, your personal data will be kept legally under KVKK Art. 28/f.1,b and f.2,b and the Law No. 5651 on the Regulation of Publications Made in the Internet Environment and Combating Crimes Committed Through These Publications.

Personal Data Retention Period

In accordance with the Law No. 6563 on the Regulation of Electronic Commerce, records related to the withdrawal of consent will be kept for 1 year from the date of the withdrawal, and all records regarding the content of commercial electronic communications and related matters will be kept for 3 years for submission to the Ministry when deemed necessary. After this period, your personal data will be deleted, destroyed, or anonymized by us or upon your request. Furthermore, in accordance with Law No. 5651 on the Regulation of Publications Made in the Internet Environment and Combating Crimes Committed Through These Publications…