Quality Policy

• Doing it right the first time and every time, immediately correcting mistakes, and establishing ISO 9001 and HACCP standards.

• Creating an environment of love, respect, and peace in the workplace to increase employee motivation.

• Continuously providing employees with training on quality understanding, hygiene, and food safety to ensure their development.

• Producing and serving in hygienic environments in compliance with legal regulations.

• Ensuring the quality and reliability of our products by using raw materials with TSE certification and in accordance with the Food Codex.

• Making quality measurable by setting goals for continuous improvement in the services provided and ensuring collaboration between employees and management.

OUR ENVIRONMENT / OCCUPATIONAL HEALTH AND SAFETY POLICY

• At Ephesia Hotels, while delivering our products and services, we aim to meet the welfare, health, and safety needs of our employees, visitors, contractors, and environment at the highest possible level.

• Establishing, maintaining, and continuously improving an Occupational Health and Safety / Environmental Management System.

• Maximizing our performance in Occupational Health and Safety / Environmental matters.

• Organizing training sessions with all our employees to continuously increase our skills, experience, and knowledge.

• Informing contractors, suppliers, and visitors about our Occupational Health and Safety / Environmental Management System to enhance compliance.

• Minimizing our environmental impact to prevent pollution.

• Preventing accidents, occupational diseases, and harm related to Occupational Health and Safety.

• Committing to comply with national legislation and relevant international regulations on Occupational Health and Safety and the Environment.
  Our objectives and targets will be determined and monitored accordingly.

EPHESIA HOTELS APPROACH TO PEOPLE AND PERSONNEL POLICY

Creating a pleasant working environment to differentiate the business, with rewarded and motivated personnel. Good working practices and hiring and retaining quality individuals with job knowledge, along with reducing hiring and onboarding costs and increasing productivity. Maintaining market-level salaries and providing additional benefits such as accommodation, clothing, meals, and transportation are the main elements of our personnel policy.
Opportunities should be provided for acquiring new skills, such as language courses, in-service training, and mentoring programs (guidance by experienced colleagues for newcomers).
Ensuring employee participation in hotel activities and obtaining their views on possible improvements.
Encouraging seasonal employees to return the following year.
Conducting exit interviews with departing employees.
Ensuring equal opportunity without discrimination based on race, religion, language, gender, or age.
Providing employment opportunities for disabled individuals and offering positive discrimination for female employees are fundamental principles of Ephesia Hotels’ personnel policy.

SOME OF OUR ENVIRONMENTAL MEASURES

Our facility, which holds the ISO 14001 Environmental Management System certification, carries out the following initiatives:

EFFICIENT USE OF LIGHTING AND EQUIPMENT:

• Training to instill awareness about turning off unnecessary lights and equipment to save energy, extend lifespan, reduce maintenance needs, and save costs.

• Use of energy-saving bulbs.

• Controlled energy usage.

• Use of low-flow showers.

• Reduction of faucet flow rates.

• Towel and linen reuse programs.

• Regular maintenance of toilets.

• Collaboration with certified suppliers.

• Implementation of waste management.

• Prefer bulk purchases instead of single-use products whenever possible; for example, using refillable containers instead of individual plastic amenities in bathrooms.

RECYCLABLES

Paper and cardboard, glass, plastic, and metal (aluminum, iron, copper, brass) waste are collected. Recycling bins are placed throughout the facility to encourage guest participation in recycling.

POSITIVE PLANNING

Thermal insulation of building exteriors.

CLIMATE CHANGE AND TOURISM

Hotels and other accommodations play a crucial role in ensuring that the local population fully benefits from tourism: they can offer fair employment opportunities and prioritize buying local products and services (also reducing air transport load).
Tourism businesses should do their utmost to minimize their environmental impact and reduce carbon emissions.
To support this, both of our facilities use solar energy, conduct tree plantings, ensure regular cleaning and maintenance of chimneys, and obtain emission measurements along with environmental permits.
We operate on the principle of taking necessary precautions to avoid harming the environment.

BLUE FLAG

Our facilities with monitored sea water quality have been awarded the Blue Flag Beach designation.

CLEANING MATERIALS

Environmentally degradable cleaning materials are used.

CHILD PROTECTION POLICY

We support children’s rights as declared by UNICEF.
We have heightened sensitivity on:

• Health,

• Education,

• Impartiality,

• Freedom of expression,

• Protection from sexual abuse,

• Protection from violence.

PROCUREMENT POLICY

When purchasing products, unless there is a significant difference in price or quality, our procurement policy seeks products that:

• Are made from recycled or recyclable materials,

• Are sustainably produced or sourced from sustainable origins,

• Are Fair Trade / Organic / FSC / MSC certified,

• Are delivered with minimal packaging,

• Save energy and water,

• Are environmentally sustainable,

• Support local producers and promote regional products, contributing to local development, reducing transportation needs, and thus preventing air pollution.

EXAMPLES FROM OUR DEVELOPMENT REPORT

• Our facilities have been accommodating competition teams during the Altın Güvercin Festival for the past 4 years.

• We conduct various initiatives to support education.

• Informational boards about Atatürk are placed in both facilities for guest education.

• We were selected and awarded as the most innovative and sustainable hotel among TUI Blue Star Hotels.

• We supported the Blue Flag event day with our animation team.

• We provide guests with local information and direct them to excursions; environmental awareness messages are displayed on lobby and room TVs.

• We collaborate with primary schools to support organic farming.

• Our facilities have donation boxes and shelters for stray dogs.

• An Occupational Health and Safety Specialist is employed in both facilities, and an OHSAS 18001 Quality System is in place.

• Our Quality Manager who attended Travelife Training provided video-assisted training to all managers and staff.

• For three consecutive seasons, both facilities received Great Diamond Certification by scoring over 85 points from independent audit firm SAI.

• We have received bronze awards for two consecutive years from Otelpuan.com and multiple “very good,” “good,” and “excellent” certifications from Zoover and Tripadvisor.

• Our facilities are certified with ISO 9001-2001, ISO 10002, ISO 14001, ISO 18001, and ISO 22000 systems.

• Ephesia Hotels employees voluntarily donated blood to the Red Crescent.

• Local delicacies are served to guests, with presentations made in traditional costumes (such as a traveling lemonade vendor).

• We participated in Employment Fairs to support the employment of local unemployed individuals.

• A fruit and vegetable garden was created on hotel grounds, providing guests, especially children, with a hands-on nature experience.

• Solar energy systems have been installed at Ephesia Holiday Beach Club; 90% of the hot water at Ephesia Resort Hotel has been provided by solar energy since 2003.

• We collaborated with the TEMA Foundation for tree planting.

• Environmental activity surveys were printed on recycled paper to raise awareness among guests.

• Environmental training was provided to all staff at both facilities.

• Chemical-contaminated packaging is disposed of via licensed companies.

• Our beach has a Blue Flag and an informative board.

• We carry out daily cleaning around the beach.

• During pest control, special care is taken to avoid harming beneficial species such as bees.

• Land was allocated for volunteer groups who camp to raise awareness about water consumption.

• By collaborating with İŞKUR, our facility became a training center, providing practical training for tourism sector employment.

• Various trainings have been provided to all staff.

• Leftover food is sent to dog shelters.

• We contributed to the promotion of Kuşadası by preparing a city guide.

• We organize festivals promoting our region (such as the Cherry, Peach, Watermelon, and Grape Festivals).

• We organize gala nights, local food tastings, music performances, and Turkish Nights to promote our culture.

• Traditional vendors like lemonade sellers, lokma makers, raw meatball makers, and boiled corn vendors introduce our regional flavors during special events.

• Regional delicacies like kumru sandwiches, tulum cheese, olive oil, and special honey are introduced to guests at our Ege Corner.

• We have become a corporate member of EKODOSD (Association for the Protection of the Aegean Environment).

• We carry out initiatives and training to reduce energy and water consumption, and we prioritize purchasing from local producers.

• We use solar energy, encourage local sourcing, and aim to minimize transportation emissions to protect the environment.